Privacy Policy

Last Updated: June 11, 2026

Welcome to Punya Saarthi. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and mobile application.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Postal Address
• Date of Birth (if provided)
• Gender (if provided)

Religious and Service Information

• Gotra
• Sankalp Details
• Puja Preferences
• Names of Family Members for Rituals
• Special Prayer Requests

Media Information

• Photos or documents uploaded by users for religious services

Payment Information

Payments are processed through secure third-party payment gateways. We do not store your complete debit card, credit card, UPI PIN, or banking credentials on our servers.

Technical Information

• IP Address
• Device Information
• Operating System
• Browser Information
• Application Usage Data
• Log Data

2. How We Use Your Information

We use collected information to:

• Provide religious and spiritual services
• Process puja and seva bookings
• Deliver prasad and related offerings
• Communicate booking updates
• Send service confirmations
• Improve our services
• Resolve customer support requests
• Prevent fraud and misuse
• Comply with legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with:

• Payment Gateway Providers
• Delivery Partners
• Cloud Hosting Providers
• SMS and Email Service Providers

Information necessary for conducting pujas and rituals may be shared with authorized priests, temples, and service partners.

We may also disclose information when required by law, court order, or government authorities.

4. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

• Provide requested services
• Fulfill legal requirements
• Resolve disputes
• Enforce agreements

6. User Rights

You may:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your account and data
• Withdraw consent where applicable

For such requests, please contact us using the details provided below.

7. Children's Privacy

Our services are intended for users aged 18 years and above.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware of such data collection, we will take appropriate steps to remove the information.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Remember preferences
• Analyze website traffic
• Enhance website performance

Users may disable cookies through their browser settings.

9. Third-Party Services

Our platform may integrate with third-party services such as:

• Payment Gateways
• Analytics Services
• Cloud Hosting Services
• Notification Services

These services operate under their own privacy policies.

10. Data Deletion Request

Users may request deletion of their account and personal data by contacting us via email.

Upon verification, deletion requests will generally be processed within 7 business days unless data retention is required by law.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any updates will be published on this page with a revised "Last Updated" date.

12. Contact Us